TERMS & CONDITIONS:

 

Effective Date: 04/20/2026

Customer Portal Management Solutions, LLC

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1. ACCEPTANCE OF TERMS

By accessing or using our services, website, or customer portal, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

 

2. SERVICES PROVIDED

Customer Portal Management Solutions, LLC provides remote technical assistance for:

• TVs and streaming devices

• Wi-Fi and internet connectivity

• Smart home devices

• General consumer technology issues

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All services are delivered remotely unless otherwise stated.

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3. NO GUARANTEE OF RESULTS

While we strive to resolve all technical issues:

• We do not guarantee that every issue can be fixed

• Some issues may require hardware replacement, ISP intervention, or manufacturer support

• Results may vary depending on device condition, software limitations, and external factors

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4. USER RESPONSIBILITIES

You agree to:

• Provide accurate information about your issue

• Follow instructions provided by our technicians

• Maintain access to your devices and internet connection during support sessions

• Ensure you have permission to access and modify any device or network involved

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5. SERVICE ACCESS & CONSENT

By using our services, you acknowledge and agree that:

• You may be required to provide necessary access, information, or permissions to allow us to perform the requested service

• All access is performed with your explicit consent

• You may withdraw consent and discontinue service at any time

 

We are not responsible for:

• Pre-existing issues with your device or system

• Data loss or system errors resulting from prior conditions or third-party factors

 

6. PAYMENTS & REFUNDS

• All services must be paid for in advance unless otherwise stated

• Subscription plans are billed based on the selected term (monthly, 3, 6, or 12 months)

• No refunds are guaranteed once a service session has begun

• Refunds, if issued, are at our sole discretion

 

7. SUBSCRIPTIONS & CANCELLATIONS

For monthly plans:

• You agree to recurring billing

• You may cancel at any time before your next billing cycle, from within your Account Portal by selecting your plan then select Cancel

• Contract plans (3, 6, 12 months) are non-refundable once started

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8. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Customer Portal Management Solutions, LLC shall not be liable for:

• Data loss

• Device damage

• Loss of income or business interruption

• Any indirect, incidental, or consequential damages

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Use of our services is at your own risk.

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9. THIRD-PARTY SERVICES

We may assist with or interact with third-party services (e.g., ISPs, apps, devices).
We are not responsible for:

• Service outages

• Third-party errors

• Changes made by external providers

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10. PRIVACY & DATA

We respect your privacy:

• We do not access personal files unless necessary for support

• We do not store sensitive data without consent

• All remote sessions are conducted securely

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For full details, refer to our Privacy Policy.

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11. SERVICE AVAILABILITY

We aim to provide timely support but do not guarantee:

• Immediate availability

• Specific resolution times

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Support times may vary based on demand and complexity.

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12. TERMINATION OF SERVICE

We reserve the right to:

• Refuse or terminate service at any time

• Suspend accounts for abuse, fraud, or misuse

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13. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, and branding, is the property of Customer Portal Management Solutions, LLC and may not be copied or reused without permission.

 

14. MODIFICATIONS

We may update these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.

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15. CONTACT INFORMATION

For questions regarding these Terms:

Email: support@customerportal.llc
Phone: (866) 728-2930

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